Meet our Team

Chuck Baker, Account Executive

"I have been privileged to work with church leadership teams and other managers across the United States as an account executive for ServiceU since April 2008. As part of my job, I communicate our ServiceU portfolio value proposition to help leadership teams make decisions on new technology purchases. I am also involved with identifying and developing new channel partners to increase the reach of ServiceU within the ministry segment. I spent a significant portion of my career previous to ServiceU at Nortel Networks and SignUsUp as vice presidents of sales. I hail from Duke University (Go Duke!), have been married since 1985 to the same wonderful woman, and stay busy with our kids' sports activities of baseball and softball where they have excelled greatly."

Quote to Note:

"I feel privileged to be able to work with our clients to help them deploy our world-class ServiceU technologies."

Phillip Black, Technical Support Specialist

"I have been on the support team since 2007 where my primary duty is customer support. I'm also heavily involved in the development of our corporate website, our support website, and the Unews. I build templates for registration and payment forms, as well as support Sage merchants. I've been married for almost a year to my beautiful wife Emily. When I'm not working, I enjoy mountain biking, backpacking, Frisbee golf, baseball, reading, and video games—just to name a few. I am also a former kickboxer, and I'm currently contemplating a comeback."

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"To me, customer support is not simply answering questions; it's about building relationships. We take a natural, friendly, unscripted approach, and try to understand each client's needs as an individual. Without our clients, ServiceU would not exist, and I show my appreciation by providing the best support in the industry."

Nancy Blalock, Office Manager

"I began working with ServiceU 2002 as the office manager where I handle human resources, accounts receivable, accounts payable and a number of other "hats" to help the company operate smoothly. Since I used to work in administration at a church years ago, I understand how their organizations work and love to help them. I've been on their end, and I think this helps me understand their side of things. It's really a joy getting to deal with our clients on a daily basis. My "baby" is my Border Collie, Bella, who entertains me on lunch breaks and keeps me active."

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"To me, it's really wonderful to see how our company has grown and our products have added value to our customer's lives. It's amazing how we all work together to solve problems and create new products; with a CEO who helps us see how the cup is half full, never half empty."

Spencer Crihfield, Technical Support Specialist

"In the handful of years I' been with ServiceU, my role as a technical support specialist continues to evolve. In a single day, I get to spend time designing ideas in Photoshop, talking on the phone, and implementing web code so that events will be live on our client's website for their opening events. My main role is to help new and current clients set up their online ticketing events with TicketU. When not at work, my wife of three years and I are happily married and are raising our first German shepherd together. We also have a cat to help simulate the relationship that only siblings can have. If they make it out in one piece, we are planning on having lots of kids."

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"Our support team ROCKS. We not only know PHP, CSS, and other computer lingo, but we also know Frisbee, bikes, music, and science fiction. All of this extra knowledge provides our clients with a well-rounded support experience."

Kimberly Cupp, Technical Support Specialist

"When I first started at ServiceU in 2007 as a technical support specialist, everything was brand new to me. I had never used any of our software products before, and I had to learn everything, just like many of our clients. This was a scary time, as I was the one that the clients were calling for help; however, this process became invaluable to me, as it has given me such a unique perspective on what new users experience when they first start working with our system. Today, I am fully involved in all aspects of support, including answering questions, assisting with training, and I also helped develop our Help Site. There is always something new for me to learn, and I enjoy the challenge. I definitely feel a responsibility to our clients to provide the best support that I can give, and that is what drives me each and every day.

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"Everyone at ServiceU is dedicated to making sure that each question, e-mail, or phone call gets the personal attention it requires. We work to answer every question as quickly as possible, and to be as detailed in our responses as we can be. Basically, we don't stop working until the client is satisfied and happy."

Drew Dawkins, Vice President of Sales

"In 1999, I came on board at ServiceU to help communicate the "ins and outs" of our software in a way that our clients could easily understand. In talking with our clients, I played a significant role in finding out what churches needed and sharing that with our development team so that they could make EventU a successful product. Our number-one goal was to create the best product in the most affordable way, and web-based was the way to go (even though some churches thought we were crazy for doing this). Now, I manage all the sales of all our products, oversee our sales team, train new team members to make sure clients are being reached with the tools that they need. When I'm not reaching out to our clients and working with my team, I'm outside with my wife and three young boys: Bike riding, baseball in the backyard, water gun fights, and playground Olympics keep me young at heart."

Quote to Note:

"At ServiceU, we go the extra mile to make sure clients' needs are being met in the best possible way. This is one of the aspects that I love best about the work I do: We make a difference!

Jason Elder, Product Specialist for TransactU

"I joined ServiceU in early 2009 as a product specialist who conducts TransactU demos and helps organizations set up their merchant accounts. Before working with ServiceU, I enjoyed being on staff at new churches in both the San Francisco Bay Area and Memphis, TN. I know how crucial it is to make online giving and registration available and as easily accessible as possible. When I worked with my churches, I became tired of being the cashier, event registrar, and paper-handler each Sunday while I was trying to meet friends or guests who were visiting for the first time. I wish we had heard about ServiceU back then. When I'm not working, I enjoy the urban life with my wife, Barbara, and our toddler daughter, Violet. I love the Los Angeles Lakers, documentaries and riding my 1978 Honda motorcycle—rain or shine."

Quote to Note:

"I wasn't on the job three days when I returned home and told my wife how impressed I was with the client-oriented nature of everyone I work with."

Mark Erickson, Vice President of Operations & Finance

"As vice president of operations and finance since 2009, I have found great joy in becoming a part of the ServiceU team—a diverse group of people that all come together to serve our clients in the best way possible. A graduate of Auburn University, I have worked in public accounting and corporate finance, and have been on church staff as a business administrator and director of finance and human resources. When I'm not crunching the numbers, I enjoy spending time with my sweet wife Kim and our three children. I also love playing the keyboard in the praise band at our church—music inspires me and keeps me focused."

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"All of our team members have different temperaments and talents, and to watch this varied group of talented individuals come together to serve our clients in making their operations and communications more effective is really cool."

David J. Estel, Sales Representative

"Although I have only been with ServiceU since June 2009, I am very excited about providing church facility managers with the tools they need to make their jobs easier. Having worked as a church facilities manager at a large metro church in Memphis and needing to manage the day-to-day operations and facilities for more than 80 ministries, I understand the market well and am enthusiastic about sharing ServiceU's solutions with more churches.

"On a more personal note, my wife Cheryl and I recently celebrated our 22nd anniversary with our two daughters Sarah (14) and Tori (11). Our entire family is very involved with our church, The Life Church of Memphis, where we all volunteer."

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"I wish I would have had a product such as EventU while I was a facilities manager. I was keeping 200-plus events a month on an excel spreadsheet. My life—and that of all of the leadership at the church—would have been a whole lot easier if we had a single source event information system. For that reason I am excited about sharing EventU with churches nationwide—providing churches another tool to help eliminate some of the frustration of event scheduling and event management, while giving the people of the church more time and resources to complete the mission of the church."

Mackenzie B. Frazier, Marketing Manager

"I joined ServiceU in early 2009 and have greatly enjoyed the camaraderie and tight-knit team of passionate people that comprise our company. As marketing manager, my main job is helping to communicate how the features and benefits of our innovative products can help churches, schools, and other nonprofit organizations. Even though I got my undergraduate and graduate degrees from East Tennessee State University, I am a die-hard University of Tennessee Vols football fan! During my downtime, I enjoy reading, digital scrapbooking, and spending time with my husband, Chris, and daughter, Rachel. I also enjoy ‘Power Prancing,' a version of power walking only with two very prissy Pomeranians who prance instead of walk—and they don't move very fast."

Quote to Note:

"I enjoy hearing about how our clients benefit from our products in the day-to-day operation of their organizations. It is so rewarding to know that we are helping to influence their ministries in positive ways and making their organizations more efficient."

David Jones, Product Specialist for TicketU

"I have been with ServiceU for just over four years, beginning in the spring of 2005. My job as account executive entails working with clients and helping them to implement TicketU—which includes helping them with their events, creating Web templates, tickets, venues, and almost anything else you can think of. Basically, I help our clients find the optimal way to sell tickets to events in a way that best fits their organization. I enjoy this opportunity immensely because it allows me to interact with our clients and help them learn how to use our system. On a more personal note, I am married with two daughters. I also live in Memphis, and I am proud to be able to eat the best BBQ in the world."

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"ServiceU is unique in that it strives to meet the special needs of its clients. The employees all share an excellent work ethic and really try to provide the best product and service to the end user. The system is vast and it does a lot of different things for different people, and our experienced team members are able to use all of their in-depth knowledge to help our clients. I am privileged to work with a great group of people."

Ryan Knop, Sales Coordinator

"I have been working at ServiceU both part time and full time for almost two years as I attended the University of Memphis, and I just graduated in May with a bachelor's degree in political science. I began in marketing as an assistant, moved up to coordinating tradeshows, and have recently accepted a full time position as sales coordinator where I assist the sales team in communications and collaborate with them to meet our client's goals. In addition to my work at ServiceU, one of the areas I am most proud of is my work with the Cinganelli-Richards Human Rights Research Project. This project is the most extensive human rights dataset in the world and the purpose of the project is to rate various governments around the world on their human rights practices. This data and is used by academic intuitions and governments around the world, has been an incredible learning experience for me."

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"No other place that I have ever worked has such an incredible vibe—such a sense of togetherness and friendship. At ServiceU, we are able to pull together in a way that seems rare throughout much of the corporate world. It is such a positive working environment."

Dave Montgomery, Senior Consultant

"I have worked with ServiceU as a senior consultant since 2005 where I have been able to help churches and other clients implement our software. Before ServiceU, I served on staff at a church for nine years. We were one of the first churches to implement EventU for managing the church calendar back in 1999. Having that first-hand experience has aided me in helping other clients understand how our software works and how it can benefit them with their event management and online payment needs. I am married with two kids. Our family is involved with our local church and small group, and we enjoy spending as much time together as possible."

Quote to Note:

"As a current employee and former client I can say with confidence that ServiceU provides unequalled web-based software applications for event management and online transactions along with superior support to our clients."

Brian Robison, Support Manager

"I have been with ServiceU since the beginning, almost nine years now—it's a running joke around here that I ‘came with the building.' When I first came to ServiceU as support manager back in 2000, there were only four other people; today we have more than 20 employees and are still growing. I really do a little of everything ranging from the daily demands of managing the support team, to updating and maintaining the company website, to publishing the Unews; I truly enjoy having my hands in a little bit of everything. As with many of the employees here at ServiceU, I am a family man, married with two children and the prerequisite amount of dogs, cats, and other pets. I am also an avid guitar player and a total motor head when it comes to cars—I am constantly restoring something."

Quote to Note:

"I love working at ServiceU because the people at our company care immensely about helping our clients and come in everyday with a great attitude. This is what makes ServiceU a great company."

David P. Smith, Chief Technology Officer

"As the chief technology officer since 2000, I have the opportunity to work with extremely talented IT professionals in a fast-paced, cutting-edge environment each and every day. I'm responsible for managing the development of new products, security compliance, and IT infrastructure, as well as working directly with Microsoft on the development of new server products. I have degrees in Spanish, Economics, and Management Information Systems (MIS) from Harding University. Aside from my passion for technology, I love to travel and have spent significant amounts of time in Chile, Honduras, Africa, and Mexico for both non-profit and professional work. I also love to jump out of airplanes, logging several hundred skydives per year. While jumping, I keep busy by shooting video and taking still images in freefall for tandem skydivers."

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"The direction from our CEO and board of directors encourages us to architect our system in such a way that we consistently achieve world-class performance, reliability, and security. The people, professionalism, leadership, and team atmosphere truly make ServiceU an incredible place to work."

Sean George, Technical Support Specialist

"As a new team member, I love learning about the inner workings of the support team and how to best care for our clients. I've learned right away that ServiceU is full of wonderful people that care deeply about our clients and all of us love being able to help people. On the side, I'm working towards my degree in foreign language at the University of Memphis. My wife and I just had our first child who keeps us busy 24/7. I am also a huge sports enthusiast and love to follow basketball, football, and soccer."

Quote to Note:

"I love helping our great clients to the best of my abilities."