Meet the Customer Support Team

Brian Robison, Support Manager

"I have been with ServiceU since the early days of the company, almost ten years now—it's a running joke around here that I ‘came with the building.' In reality I actually came before the building. When I first came to ServiceU as support manager back in 2000, there were only four other people; today we have more than 30 employees and are still growing. I really do a little of everything ranging from the daily demands of managing the support team, to updating and maintaining the company website, to publishing the Unews; I truly enjoy having my hands in a little bit of everything. As with many of the employees here at ServiceU, I am a family man, married with two children and the prerequisite amount of dogs, cats, and other pets. I am also an avid bass player and a total motor head when it comes to cars and motorcycles—I am constantly restoring something."

Quote to Note:

"I love working at ServiceU because the people at our company care immensely about helping our clients and come in everyday with a great attitude. This is what makes ServiceU a great company."

Phillip Black, Technical Support Specialist

"I have been a part of the support team since 2007 where my primary duty is customer support. I'm also heavily involved in the development of our corporate website, our support website, and the Unews. I build templates for registration and payment forms, as well as support Sage merchants. I've been married for almost a year to my beautiful wife Emily. When I'm not working, I enjoy mountain biking, backpacking, Frisbee golf, baseball, reading, and video games—just to name a few. I am also a former kickboxer, and I'm currently contemplating a comeback."

Quote to Note:

"To me, customer support is not simply answering questions; it's about building relationships. We take a natural, friendly, unscripted approach, and try to understand each client's needs as an individual. Without our clients, ServiceU would not exist, and I show my appreciation by providing the best support in the industry."

Spencer Crihfield, Technical Support Specialist

"In the handful of years I've been with ServiceU, my role as a technical support specialist continues to evolve. In a single day, I get to spend time designing ideas in Photoshop, talking on the phone, and implementing web code so that events will be live on our client's website for their opening events. My main role is to help new and current clients set up their online ticketing events with TicketU. When not at work, my wife of three years and I are happily married and are raising our first German shepherd together. We also have a cat to help simulate the relationship that only siblings can have. If they make it out in one piece, we are planning on having lots of kids."

Quote to Note:

"Our support team ROCKS. We not only know PHP, CSS, and other computer lingo, but we also know Frisbee, bikes, music, and science fiction. All of this extra knowledge provides our clients with a well-rounded support experience."

Kimberly Cupp, Technical Support Specialist

"When I first started at ServiceU in 2007 as a technical support specialist, everything was brand new to me. I had never used any of our software products before, and I had to learn everything, just like many of our clients. This was a scary time, as I was the one that the clients were calling for help; however, this process became invaluable to me, as it has given me such a unique perspective on what new users experience when they first start working with our system. Today, I am fully involved in all aspects of support, including answering questions, assisting with training, and I also helped develop our Help Site. There is always something new for me to learn, and I enjoy the challenge. I definitely feel a responsibility to our clients to provide the best support that I can give, and that is what drives me each and every day.

Quote to Note:

"Everyone at ServiceU is dedicated to making sure that each question, e-mail, or phone call gets the personal attention it requires. We work to answer every question as quickly as possible, and to be as detailed in our responses as we can be. Basically, we don't stop working until the client is satisfied and happy."

Sean George, Technical Support Specialist

"As a new team member, I love learning about the inner workings of the support team and how to best care for our clients. I've learned right away that ServiceU is full of wonderful people that care deeply about our clients and all of us love being able to help people. On the side, I'm working towards my degree in foreign language at the University of Memphis. My wife and I just had our first child who keeps us busy 24/7. I am also a huge sports enthusiast and love to follow basketball, football, and soccer."

Quote to Note:

"I love helping our great clients to the best of my abilities."